America Doesn’t Run On Dunkin

While I write this, I’m sipping on my last cup of Dunkin Donuts coffee. It’s a shame, I’ve had a long time love affair with DD.

It started back when I was just a small child and had my first taste of a Boston Cream donut. I can almost still taste the deliciousness.

I’ll never forget the 4 am free donuts that I got at the Dunkin Donuts in front of the college bar I attended on way too many

Thursday nights. Of course, the donuts were stale, but I was too intoxicated to tell the difference.

Dunkin Donuts was always there for me. A large cup of coffee with cream and sugar brought me back to life after many long nights of drinking and helped me survive too many long tedious days of working retail.

But today, was my last time pulling into a Dunkin Donuts drive thru. I headed out for a quick breakfast at the Dunkin Donuts up the street this morning. It started out like dozens of other trips, but this one ended differently, some may say tragically.

It started normally. I ordered my usual iced coffee with extra sugar and cream with a sausage egg and cheese on a croissant.

I got my much needed caffeine AKA the iced coffee, when I pulled up to the window. But I didn’t get my sausage, egg and cheese on a croissant. I could even see it sitting on the counter, but before they  handed me my much needed sandwich, the cashier told me the credit card machine was down. I don’t carry cash and they left me no other choice to leave without my sandwich.

They let me keep my iced coffee, but I had to go down the street to get a bagel at one of their many competitors that did accept credit cards. It was probably a more healthy option so I should probably thank Dunkin Donuts, but instead, I’m announcing that I’m done with Dunkin Donuts.

I could see the manager watching, he was standing at the counter, right next to my croissant. I understand that credit card machines go down from time to time, but the way they handled it is why they lost me as a customer.

The cashier apologized, but the manager told her that there was nothing that could be done. I’m thinking they should’ve given me my sandwich. I would’ve come back and paid them extra next time. I’ve even had the exact same problem at another Dunkin Donuts, yet this place didn’t seem to want my business.

If it was just one sandwich, I wouldn’t have a problem. But more and more the customer service is becoming non-existing at Dunkin Donuts in general. It’s not like the coffee and the food is that good where it can make me overlook their poor customer service.

There’s plenty of other places that do want my business, so from now on I’ll be going there. There’s more than a few independent coffee shops that are on my list check out, I’ll just be going there sooner.

I know I’m just one customer, but it adds up. I’m sure they don’t want to end up like Starbucks and be forced to start closing stores left and right.

It’s going to be painful without my French Vanilla coffee, but I’m sure I’ll find some place that makes it even better.

Tags: Coffee Rants, Dunkin Donuts

Category: Coffee Rants